Private Tour Terms and Conditions
- Our guided tours are only available to participants who are 14 years of age and above. All participants must agree to follow all instructions given by our staff at all times. Ultimate and Twilight tours have a minimum age of 16 years. No exemptions.
- Enclosed shoes are compulsory for all tours. Long shorts/pants are highly recommended to be worn during your tour though not compulsory. No skirts or dresses, or loose-fitting clothing, no singlets or tank tops. Dress as if you are going bushwalking.
- Full brimmed hats such as straw hats, akubras and alike are not permitted on any of our tours, likewise any head coverings including scarves. Baseball caps can be worn as long as they are neutral in colour, not white or bright colours. The following conditions apply to our Ultimate and Twilight tours, not our Guided Tours. No sunglasses (including transition glasses), should be worn on the day or loose fitting jewellery such as necklaces and bracelets. And you are best wearing neutral colours (green, brown, beige, blue, black), no bright colours or white. Blue or black jeans are fine. If our staff feel that your clothing may not be suitable, we will postpone your tour with no refund provided. Dress as if you are going bush walking.
- Strong smelling perfume or aftershave should be avoided. Shoes or clothing that have been recently worn around pets (dogs, cats) or livestock (horses etc) are not permitted for quarantine and disease purposes.
- You will not need any personal items for your tour, including hand bags, mobile phones or cameras. These items should be left in your car on arrival. Guests taking part in an ultimate or twilight tour will have our staff join them on their tour with our camera to capture some photos if the opportunity arises on our savanna, though it should be noted that this is not a paid photographic shoot. Any photos captured on our savanna will then be emailed to you following your tour. Photos are not guaranteed and are not a priority or focus. Guests are not permitted to take any photos onsite, no exemptions.
- Food and drink should not be brought onsite.
- Participants afflicted with a cold, influenza, or cold like symptoms will not be able to take part on any tours.
- All tours are subject to weather conditions. If it is raining heavily on the day, extreme winds or heat above 36 degree C tours may be postponed or rescheduled. No refunds are provided for tours altered by weather conditions, all tours are rescheduled as weather is out of our control. Staff discretion is final. Tours may be cut short at any time for any reason at the staff’s discretion.
- All tours fit around our conservation efforts, as such booked tour dates and times may be changed or rescheduled at the discretion of WCCC Management at anytime. If the rescheduled tour date/time is not suitable then a credit/gift certificate will be applied, no refund will be provided.
- It is recommended guests pack in their car a waterproof jacket or wet weather jacket in case of rain. Umbrellas are not permitted onsite.
- People not participating in the private tour are not permitted to enter the property to observe or take photographs (we do not allow photography onsite). Only tour participants are given access to property.
- We strongly recommend all guests self drive to the centre. Taxi and Ubers cannot be relied upon to collect you at the completion of your tour. WCCC does not offer transport to guests so you may end up having to walk over 10km back to Windsor.
- Guests taking part in all tours must be fit and healthy, and have full motor and mental skill capacity and must be able to walk unaided (no frames or walking sticks) and without assistance. Any guests that arrive and do meet these requirements will not be able to take part in the tour, with the tour being cancelled with no refund.
- Guests who arrive late (10 to 15min after the scheduled arrival start time) for an Ultimate tour will receive a Guided tour instead of the booked tour with no refund for cost difference provided.
- Guests who arrive more than 15min late for a Guided or Ultimate tour will have their tour cancelled and no refund provided.
- Our full street address and arrival details will be provided once a booking is confirmed and paid for, not before.
Cancellation policy
In the event that you cancel your private tour the following cancellation applies:
- Bookings cancelled 14 days or more prior to the booked tour date will be provided a 50% refund.
- Bookings cancelled for any reasons within 14 days of the tour date incur a 100% cancellation fee. No exceptions for any circumstances.
- If a guest wishes to reschedule their tour date or transfer their booking to alternate guests, this must be agreed to by WCCC management.
- No transfer of tour date will be offered within 14 days of the booking.
Privacy Policy
The Wild Cat Conservation Centre Pty Ltd ABN 64 132 007 713 is committed to protecting the personal information entrusted to us in accordance with the Privacy Act 1988 (Cth) as amended from time to time (including the Australian Principle Principles) (the Privacy Act) and other applicable privacy laws
The purpose of this Privacy Policy is to explain how we collect and use the personal information you provide through this website or through any other form of communication with us, our related companies, or our agents and contractors.
Please be sure to read the entire policy before using this website or submitting personal information to us, our related companies, or our agents or contractors.
Your consent
By using this website or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.
How we collect your personal information
We collect personal information that is necessary for our activities and in order to provide and develop our services. We may do this in a number of ways, including:
- directly from you, when you provide it to us or our agents or contractors;
- from publicly available resources;
- by analysing our own records of your use of our services and website;[by exchanging information with trusted charitable, research and like-minded organisations];
- by taking video or photographic images of you with our animals, at the Wild Cat Conservation Centre or our public events.
We also may collect your personal information when legally required.
What personal information do we collect and why?
The type of personal information we collect may include [e.g. your name, date of birth, address, telephone numbers, email address, credit card and/or bank details, donation history, details of any medical conditions that may be reasonably necessary for staff to be aware of to ensure your safety, and your preferences regarding our services. If we are not provided with the personal information that we request, we may not be able to meet your request or provide our services to you.
The personal information you provide us may be used for a number of purposes connected with our operations, which include to:
- process donations and provide receipts;
- communicate with you in relation to campaigns, events and other opportunities to support us, as well as provide information about our activities and objectives;
- promote our programs and services through publications, education materials, social media or our website (non-sensitive personal information only);
- conduct and/or fund research relating to our programs and services;
- enable you to assist us with volunteering, community fundraising, advocacy and other activities where we seek assistance from the community;
- verify your identify;
- improve and evaluate our programs and services; and comply with relevant laws.
Your personal information may also be used so that we, our wholly owned subsidiaries, agents and contractors can provide you with information about our services, such as by way of direct mail or telemarketing, and, where you have opted in, by email, SMS and MMS, or to request your feedback for promotional purposes. You always have the right to opt-out of receiving such information. You may exercise that right by contacting us as set out below.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
We will not use your personal information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
We generally do not wish to be informed of a person’s sensitive information. We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.
Sharing your personal information
We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
We also may disclose your personal information to:
- others in accordance with a request made by you;
- our related companies and partners;
- persons engaged in providing us with professional, business, technology and corporate services, when reasonably required;
- [trusted charitable, research and like-minded organisations;
for promotional purposes including but not limited to publications, education materials, social media or our website (non-sensitive personal information only)
When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
Unless you consent, we otherwise will not disclose your personal information to third parties.
Does my personal information leave Australia?
We will only send your personal information outside Australia:
- if we are authorised to do so by law;
- for any of the purposes set out in this Privacy Policy (but only to parties that are subject to obligations in relation to personal information no less onerous than those in this Privacy Policy); or
- if you have consented to us doing so.
In the course of our ordinary business operations we may disclose personal information to third parties located in Southern Africa as part of our ongoing research conservation initiatives or to facilitate our annual hosted trips to the region.
Access and correction
You may request access to any of the personal information we hold about you by contacting us as specified below. We reserve the right to charge a reasonable fee for the costs of retrieval and supply of any requested information.
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.
Storage and security
Wild Cat Conservation Centre handles personal information electronically and in hard copy form. We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We implement a range of security measures to protect the personal information that we hold, including:
- storing relevant documents in a secured area;
- confidentiality and privacy clauses in volunteer and employment contracts who may have access to personal information;
- restricting staff access to personal information only where necessary.
- Using a online payment system for private tours and donations
Links to other websites
This website may contain links or references to other websites to which this Privacy Policy may not apply. You should check their own privacy policies before providing your personal information.
Notifiable Data Breaches scheme
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with the Privacy Act.
Complaints
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act, please contact us as set out below. We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner.
We expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal written complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
| Office of the Australian Information Commissioner (OAIC) | |
| 1300 363 992 | |
| Director of Compliance
Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 |
|
| www.oaic.gov.au |
How to contact us
If you wish to exercise your right to opt-out of receiving marketing materials from us, wish to update, correct or amend personal information held by us, or you have any questions or concerns about this Privacy Policy or our information practices, please contact us at:
Kahlia Angus
Email: info@wildcatcentre.org.au
Phone: +61404 058 039
PO Box 7320
Wilberforce NSW
2756 Australia
Changes to this Privacy Policy
Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes.
This Privacy Policy was last updated October 2021.